FAQ

How do I place an order?

You can give us a call at 1 (866) POLYDOT, send us an email with your jobs specifications, or fill out the CONTACT US form to get started on your order.

Which file formats do you accept?

We accept print ready files in the following formats:
.eps, .jpg, .pdf, .ps, .psd, .tif., .ai, .png

This means that we accept print-ready files saved from: Adobe Acrobat (PDF), Photoshop, Illustrator, InDesign, Corel Draw, QuarkXpress®, and PageMaker.

Please be sure to include a PDF with your native files.

How do I send you my files?

You can send us your print ready files simply by going to the SUBMIT A FILE section of our website where you can upload your files and click submit!

How can I be sure that my files are print-ready?

Follow our GUIDELINES FOR PRINT READY FILES here. If you need further assistance please give us a call. Our friendly print specialists would be glad to help get your files ready for print!

Please note, we will only look for print-specific problems in your files. We will not make design suggestions, check your spelling or correct your grammar. You are responsible for proofreading all files.

Can I get a proof of my job before it goes to print?

Of course! After receiving your print ready electronic files we will send you a PDF proof via email or fax. It will show you the size, text, and color of your job (black and white if sent via fax). This proof should be much smaller than your original file and is a lower resolution than that used for printing, as the monitor does not require the high resolution an image setter would.

If you have a job that is color specific, consider purchasing a digital color proof instead.

What is your average turnaround?

The clock starts ticking after we receive your approval for print. Our average (non-rush) turnaround time can vary by job type and is between 5 and 7 business days. Please let us know if you need your job sooner.

What types of paper do you offer?

We offer both coated and uncoated papers in a variety of weights.

Coated papers are coated with a surface sealant that allows for crisper printing. They come in different sheen options: gloss (highest sheen, less expensive), dull (low gloss), matte (non-glossy, more expensive), and satin finishes.

Uncoated paper stocks have not been coated with surface sealants. Inks dry by absorbing into the paper. They come in a variety of paper types and are available in a variety of surfaces, both smooth and textured (i.e. laid and linen). Fine quality uncoated sheets contain watermarks.

What resolution should I use for my photos & graphics?

To achieve sharp photos and graphics your images should be saved at 300 dpi.

Please steer clear from images pulled from the Internet since they are most often low resolution (72 dpi) and are not intended to print high quality. If you do end up using them they will print very pixilated and low quality.

What is the difference between RGB and CMYK?

RGB refers to the primary colors of light: red, green, and blue. It is the standard format used for video monitors, television screens, digital cameras and scanners.

CMYK refers to the primary colors of pigment: cyan, magenta, yellow, and black. These are the ink colors that are used on printing presses to make any hue possible for full color printing.

RGB files must be converted to CYMK before printing can occur. It is physically impossible for a printing press to exactly reproduce colors as seen on a computer monitor.

Talk To Us

12155 Mora Dr
Unit 13
Santa Fe Springs, CA 90670

TOLL FREE (866) POLYDOT
PHONE (562) 777-1940

Use our contact form >

Products

- Business Cards
- Letterhead
- Post Cards
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